Exhibit A · The investigation tax
On the tickets that matter, a third to over half of handle time is spent gathering context before a word gets typed. Slide your numbers and see what that costs.
The case file
Your support reality
Every tab between the question and the answer.
The standard and complex tickets — not the one-click FAQs your bots already close.
The verdict
Investigation time given back
30–45hrs / mo
Labor cost recovered
$800–$1,100/ mo
≈ $9,000–$13,000 / year
Estimated return
4–5.5×
after your Pro plan ($200 / mo)
- Investigation / ticket
- ~6.3 min
- Tickets briefed / mo
- 500
- Full-time agents' worth
- 0.2–0.3
- At your stack
- 4 systems
That is the legwork Handsom does before your team opens the ticket. The brief is already waiting; they just reply.
Based on published benchmarks for support handle time and on HBR/Soroco research showing workers lose roughly four hours a week toggling between applications. How it's figured: pre-reply investigation runs ~30–60% of handle time on the tickets that matter, scaling with the number of systems an agent opens (~3 min at 2 systems up to ~10+ min at 6+); we count only the tickets a human actually works and assume Handsom removes 60–85% of the gathering (your team still verifies and writes the reply). Directional estimates for your inputs, not a quote.