100 cases free, then pay-as-you-go.
Set a monthly cap. Never get a surprise bill.
Free
Try it on real cases, no card.
$0/month
100 cases / month
$0.50 per case after, capped at your budget
No credit card to start
- All Handsom agents
- Shared usage pool
- Pay-as-you-go from inside the app
Most popularUpgrade to Pro
Pro
For 500+ cases a month.
$200/month
500 cases included
$0.40 per case after
Set a monthly cap
- Everything in Free
- Customer-set monthly cap
- Email support, ~24h response
- Cancel anytime
Custom
For multi-store brands and larger volumes.
Custom
Negotiated volume + rate
Tailored to your contract
- All native + custom-built integrations
- White-glove implementation
- Dedicated point of contact, ~1h response
- Quarterly business reviews
Every tier includes
- Approval-gated refunds, replacements, and other write actions
- Full audit trail of every recommendation, draft, and approval
- Source-linked briefs across support tickets, orders, shipments, and disputes
What counts as an assisted case?
An assisted case is counted when Handsom investigates a customer ticket, flagged order, shipping exception, or dispute and prepares a brief or recommended action for your team.
- Follow-up questions on the same case are included
- Ignored messages, setup checks, and technical retries do not count as assisted cases
- Use them across every agent you have turned on — one shared pool
Not sure which tier fits?
Tell us your monthly case volume and we'll point you at the right one. No commitment, no pitch.