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Pricing

Set a monthly cap. Never get a surprise bill.

Most popular

Pro

01

For 500+ cases a month.

$200/month
500 cases included
$0.40 per case after
Set a monthly cap
  • All Handsom agents and connectors
  • Customer-set monthly cap
  • Email support, ~24h response
  • Cancel anytime
Upgrade to Pro

Custom

02

For multi-store brands and larger volumes.

Custom
Negotiated volume + rate
Tailored to your contract
  • All native + custom-built integrations
  • White-glove implementation
  • Dedicated point of contact, ~1h response
  • Quarterly business reviews

Every tier includes

  • Approval-gated refunds, replacements, and other write actions
  • Full audit trail: the evidence and reasoning behind every recommendation, action, and approval
  • Source-linked briefs across support tickets, orders, shipments, and disputes

What counts as an assisted case?

An assisted case is counted when Handsom investigates a customer ticket, flagged order, shipping exception, or dispute and prepares a brief or recommended action for your team.

  • Follow-up questions on the same case are included
  • Ignored messages, setup checks, and technical retries do not count as assisted cases
  • Use them across every agent you have turned on, in one shared pool

Not sure where to start?

Tell us your ticket volume and stack, and we'll point you at the right tier.