Agents should do the work

Not chat. Not summaries. Not another dashboard.

A customer messages saying their package never arrived. Closing the case responsibly means checking Shopify for the order, your tracking tool for the delivery scans, Klaviyo for the active flow, Gorgias for the last three tickets from this customer, then deciding refund or replacement and updating the profile after. Ten minutes of human work. Sixty of these cases a month. Ten hours your CX lead spends across four tabs.

The tools are fine. The human in the middle, switching between tabs, is the bottleneck.

Handsom is the operator that knows your Shopify stack. It connects to Shopify, Klaviyo, Gorgias, your tracking tool, your returns app. When a case lands that needs evidence from four systems, the operator investigates first. The order. The tracking. The flow. The prior tickets. Then it does the work: the reply written, the refund or replacement made, or, until you trust it on that kind of ticket, the decision handed to your team with the evidence behind it.

One case. Four systems. One minute. Your approval.

Deflection AI clears the easy questions, but that's the sliver. The Gorgias 2026 data from 16,000 brands says only 8 percent of refund and return tickets resolve end-to-end without a human. The other 92 percent are the real work, and they're exactly what Handsom is built for. It sits inside your helpdesk and runs the whole queue: resolving what it can, drafting the rest for your approval, and handing your team a decision with the evidence on anything that still needs a person.

We don't believe in blind autopilot. Nothing reaches a customer and nothing changes in your systems until you've approved it, and you decide which ticket types Handsom can handle on its own. Every action is logged with the evidence it used. It earns trust the way a new colleague does, by showing its work first.

We're making this for the founders, the heads of CX, the ops managers who know their team is doing fifteen-minute investigations on autopilot because nobody has time to do them properly. The operator does them properly. You approve. The customer gets the answer your team would have written, faster.