Agents should do the work

Not chat. Not summaries. Not another dashboard.

A customer messages saying their package never arrived. Closing the case responsibly means checking Shopify for the order, your tracking tool for the delivery scans, Klaviyo for the active flow, Gorgias for the last three tickets from this customer, then deciding refund or replacement and updating the profile after. Ten minutes of human work. Sixty of these cases a month. Ten hours your CX lead spends across four tabs.

The tools are fine. The human in the middle, switching between tabs, is the bottleneck.

Handsom is the operator that knows your Shopify stack. It connects to Shopify, Klaviyo, Gorgias, your tracking tool, your returns app. When a case lands that needs evidence from four systems, the operator investigates first. The order. The tracking. The flow. The prior tickets. The recommended action, with the evidence behind it, posted as a private note inside Gorgias before your team opens the ticket.

One case. Four systems. One minute. Your approval.

Deflection AI handles the easy stuff. The Gorgias 2026 data from 16,000 brands says only 8 percent of refund and return tickets resolve end-to-end without a human. The other 92 percent are our cases. The operator sits inside your helpdesk as the analyst that investigates the tail your deflection bot can't close.

We don't believe in autopilot. The operator never replies to your customer. You do. Every refund, every replacement, every Klaviyo update waits for your approval. Every action is logged with the evidence the operator used. It earns trust the way a new colleague does, by showing its work first.

We're making this for the founders, the heads of CX, the ops managers who know their team is doing fifteen-minute investigations on autopilot because nobody has time to do them properly. The operator does them properly. You approve. The customer gets the answer your team would have written, faster.