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Terms of Service

Last updated: 4 March 2026 · Effective: 4 March 2026

Please read these Terms of Service ("Terms") carefully before using the Handsom platform. By creating an account, accessing, or using Handsom, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. Interpretation

1.1 In these Terms, the following words have the following meanings unless the context requires otherwise:

| Term | Definition | | ---------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | "Handsom", "we", "us", "our" | HANDSOM LTD, a private limited company incorporated in Northern Ireland, company number NI733489, whose registered office is at 18 The Baths Ormeau Avenue, Belfast, United Kingdom, BT2 8HS. | | "Platform" | The Handsom web application, workflow builder, API, documentation, and all associated services accessible at handsom.ai and any related subdomains. | | "User", "you", "your" | Any individual or entity that registers for or uses the Platform. | | "Account" | The account created by a User to access the Platform. | | "Workflow" | An automation or application built by a User using the Platform's visual workflow builder. | | "Generated Code" | TypeScript or other code generated by the Platform as output from a User's Workflow configuration. | | "User Application" | Any application, API, or software product built, deployed, or operated by a User using the Platform. | | "User Content" | Any data, text, files, code, configurations, prompts, or other material uploaded or submitted to the Platform by a User. | | "Platform Technology" | The Platform's proprietary workflow engine, certified nodes, infrastructure, source code, algorithms, APIs, and all associated intellectual property owned by Handsom. | | "Credentials" | API keys, secrets, passwords, tokens, and other authentication materials provided by a User for integration with third-party services. | | "Subscription" | A paid plan granting access to the Platform on the terms set out at app.handsom.ai/pricing. |

1.2 References to "including" or "such as" are illustrative and do not limit the generality of any preceding words. Clause headings are for convenience only.

2. Acceptance and Eligibility

2.1 By creating an Account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (app.handsom.ai/privacy-policy).

2.2 You must be at least 18 years of age to use the Platform. By accepting these Terms, you represent and warrant that you are 18 or older.

2.3 If you are using the Platform on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.

2.4 You may not use the Platform if you are located in, or acting on behalf of any person or entity located in, a country subject to UK, EU, or US government sanctions or export controls, including Cuba, Iran, North Korea, Russia, Syria, Belarus, or the Crimea, Donetsk, or Luhansk regions of Ukraine, or if you appear on any government list of prohibited or restricted parties.

3. Account Registration and Security

3.1 To access the Platform, you must register for an Account by providing accurate, current, and complete information as required during registration.

3.2 You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately at [email protected] if you suspect any unauthorised access to or use of your Account.

3.3 You may not share your Account with others, create multiple Accounts for the same individual, or register Accounts using automated means.

3.4 We reserve the right to refuse registration or cancel Accounts at our discretion, including where we reasonably believe that information provided is false, misleading, or in breach of these Terms.

4. The Platform

4.1 Subject to these Terms and payment of any applicable Subscription fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes.

4.2 We may update, modify, or discontinue any part of the Platform at any time. We will use reasonable endeavours to provide advance notice of material changes that affect existing functionality. We are not liable for any modification, suspension, or discontinuation of the Platform.

4.3 We may make features available that are designated as "beta", "preview", or "experimental". Such features are provided without warranty, may be incomplete or unstable, and may be modified or removed without notice.

4.4 The Platform relies on third-party infrastructure including Railway, Vercel, and AWS. We are not responsible for any unavailability or degradation of the Platform caused by failures of third-party services.

5. Acceptable Use

5.1 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are responsible for all activity conducted through your Account and all User Applications you build, deploy, or operate using the Platform.

5.2 You must ensure that any User Application you build using the Platform complies with all applicable laws and regulations in the jurisdictions in which it operates, including but not limited to data protection laws, consumer protection laws, financial services regulations, and sector-specific rules.

5.3 You are solely responsible for the legal compliance of your User Applications. Handsom's provision of technical infrastructure does not constitute endorsement of, or responsibility for, the content or legality of any User Application.

6. Prohibited Uses

6.1 You must not use the Platform, and must not permit the Platform to be used, to build, deploy, operate, host, or facilitate any of the following:

6.1 Adult and Sexual Content

  • Pornography, sexually explicit material, or adult entertainment platforms.
  • Services that facilitate, solicit, or promote sexual services, whether legal or illegal in the relevant jurisdiction.
  • Any content that sexualises, exploits, or endangers minors. Any such activity will result in immediate account termination and will be reported to the relevant authorities, including the National Crime Agency (NCA) and the Internet Watch Foundation (IWF) in the UK, and NCMEC in the United States.

6.2 Gambling and Unlicensed Financial Services

  • Online gambling, betting, or casino services unless you hold all required licences in every jurisdiction in which your application operates.
  • Lotteries, prize draws, or sweepstakes operated without appropriate legal authorisation.
  • Investment or financial advice platforms, investment products, or securities trading services unless you are duly authorised and regulated by the relevant financial services authority (including the FCA in the UK).
  • Pyramid schemes, multi-level marketing schemes, or any arrangement that constitutes an unlawful collective investment scheme.
  • Cryptocurrency exchanges, token issuance platforms, or initial coin offerings (ICOs) that are not compliant with applicable financial regulations.

6.3 Illegal Drugs and Controlled Substances

  • Platforms facilitating the sale, purchase, or supply of illegal drugs, controlled substances, or precursor chemicals.
  • Any service that operates in violation of the Misuse of Drugs Act 1971 (UK) or equivalent legislation in any applicable jurisdiction.

6.4 Weapons and Dangerous Materials

  • Platforms facilitating the unlicensed sale, transfer, or manufacture of firearms, ammunition, explosives, or other weapons.
  • Services that provide instructions or materials for creating weapons capable of mass harm, including biological, chemical, radiological, or nuclear materials.
  • Any platform that contravenes the Firearms Act 1968, Explosives Act 1875, or equivalent international legislation.

6.5 Malware, Hacking, and Cybercrime

  • Applications designed to deliver, propagate, or facilitate malware, ransomware, spyware, viruses, trojans, or other malicious code.
  • Hacking tools, denial-of-service attack utilities, credential stuffing tools, or any software designed to gain unauthorised access to systems or data.
  • Phishing platforms, fake login pages, or any service designed to deceive users into disclosing credentials or personal information.
  • Tools designed to scrape websites or systems in violation of those platforms' terms of service.
  • Applications that facilitate or enable any offence under the Computer Misuse Act 1990 (UK) or equivalent legislation.

6.6 Hate, Harassment, and Harmful Content

  • Platforms that generate, host, or promote content that incites hatred or discrimination on the basis of race, ethnicity, religion, gender, sexual orientation, disability, nationality, or any other protected characteristic.
  • Services that facilitate harassment, stalking, doxxing, or targeted abuse of individuals.
  • Content that promotes, glorifies, or facilitates violence, terrorism, or extremism, including platforms operated by or for designated terrorist organisations.

6.7 Deceptive and Fraudulent Activities

  • Platforms designed to deceive users or third parties, including fake reviews, misleading advertising, or impersonation of legitimate businesses or individuals.
  • Fraud, money laundering, tax evasion, or any activity prohibited by the Fraud Act 2006, Proceeds of Crime Act 2002, or equivalent legislation.
  • Spam platforms, unsolicited commercial messaging systems, or services that send communications in violation of applicable anti-spam laws (including the UK PECR and EU ePrivacy Directive).

6.8 Privacy and Surveillance

  • Stalkerware or applications designed to covertly monitor individuals without their knowledge and consent.
  • Mass surveillance platforms, systems for unauthorised collection of personal data, or applications designed to circumvent data protection rights.
  • Platforms that process biometric data, health data, or other special category personal data without appropriate legal basis and safeguards under UK GDPR or equivalent.

6.9 Platform Integrity

  • Cryptocurrency mining applications or any application designed to consume excessive computational resources for purposes unrelated to the stated function of the application.
  • Applications that artificially inflate engagement metrics, traffic, or usage statistics on any platform.
  • Any use of the Platform to attempt to reverse-engineer, decompile, copy, or replicate the Platform Technology.
  • Circumvention of rate limits, usage quotas, or access controls imposed by Handsom or its infrastructure providers.
  • Use of the Platform to compete directly with Handsom by building a substantially equivalent workflow automation or no-code platform product.

6.2 The above list is illustrative and not exhaustive. We reserve the right to determine in our sole reasonable discretion whether any use of the Platform violates these Terms.

6.3 If you are uncertain whether a proposed use is permitted, contact us at [email protected] before proceeding.

7. User Content and Intellectual Property

7.1 You retain all intellectual property rights in User Content that you upload to the Platform and in any User Applications that you create using the Platform.

7.2 By uploading User Content to the Platform, you grant Handsom a limited, non-exclusive, royalty-free licence to host, store, process, and display that content to the extent necessary to provide the Platform services to you.

7.3 Handsom may use aggregated, anonymised, and non-identifiable data derived from your use of the Platform (including usage patterns, performance metrics, and workflow structures) to improve the Platform, train internal models, and develop new features. Handsom will not use your identifiable User Content or your Credentials for any purpose other than providing the Platform services.

7.4 You represent and warrant that: (a) you own or have the right to use all User Content you upload; (b) your User Content does not infringe the intellectual property rights of any third party; and (c) your User Applications comply with all applicable laws.

8. Handsom Intellectual Property

8.1 The Platform Technology is the exclusive property of Handsom and its licensors. All rights not expressly granted to you in these Terms are reserved.

8.2 The Handsom name, logo, and wordmark are trade marks of Handsom AI Ltd. You may not use our trade marks without our prior written consent.

8.3 Nothing in these Terms transfers any ownership of Platform Technology to you. Your licence to use the Platform is personal to you and may not be assigned, sublicensed, or transferred without our written consent.

9. Fees and Payment

9.1 Access to certain features of the Platform requires a paid Subscription. Current pricing is available at handsom.ai/pricing. We reserve the right to change prices on reasonable notice.

9.2 Subscriptions are billed in advance on a monthly or annual basis as selected at checkout. Fees are non-refundable except as required by law or as expressly stated in these Terms.

9.3 Payment is processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis. You remain responsible for all applicable taxes.

9.4 If payment fails, we may suspend or downgrade your Account. We will notify you before taking such action where reasonably practicable.

9.5 You may cancel your Subscription at any time through your Account settings. Cancellation will take effect at the end of the current billing period.

9.6 The Platform operates a pre-paid credit system ("Credits"). Credits are purchased in advance and deducted as you use Platform services. Credits are:

  • Non-refundable: Credits are not redeemable for cash and are not refundable, except as required by applicable law.
  • Non-transferable: Credits may not be transferred, gifted, or sold to another person or account.
  • Closed-loop: Credits can only be used to pay for services on the Platform. They have no value outside the Platform and cannot be exchanged for currency or used with any third-party service.
  • Subject to forfeiture on account closure: If you close your Account, any remaining Credit balance will be forfeited. We recommend using your Credits before closing your Account.

9.7 Dormant Credit balances (accounts with no activity for 36 consecutive months or more) may be subject to applicable unclaimed property or escheatment laws. Where required by law, we will report and remit dormant balances to the relevant authority. We will use reasonable efforts to notify you before any such action is taken.

10. Termination and Suspension

10.1 You may close your Account at any time through your Account settings.

10.2 We may suspend or terminate your Account and access to the Platform immediately, without prior notice, if we reasonably believe that you have:

  • Violated any provision of these Terms, including the Prohibited Uses in clause 6;
  • Used the Platform in a way that poses a legal, security, or reputational risk to Handsom or other users;
  • Failed to pay applicable fees; or
  • Provided false or misleading information in connection with your Account.

10.3 Where termination is for convenience (rather than for breach), we will provide 30 days' prior written notice.

10.4 On termination, your right to access the Platform ends immediately. You are responsible for exporting any User Content or Generated Code you wish to retain before closure. We will retain your data for 90 days after termination to allow export, after which it will be deleted in accordance with our Privacy Policy.

10.5 Clauses 7 (User Content and IP), 8 (Handsom IP), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) survive termination.

11. Disclaimers and Warranties

11.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, HANDSOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 We do not warrant that: (a) the Platform will be uninterrupted, error-free, or secure; (b) any Generated Code will be complete, accurate, or fit for any particular purpose; (c) any defects will be corrected; or (d) the Platform or its servers are free from viruses or harmful components.

11.3 AI-generated outputs, including Generated Code, are provided for informational and technical assistance purposes. You are solely responsible for reviewing, testing, and validating all Generated Code before deploying it in production environments. Handsom makes no representations regarding the security, correctness, or legal compliance of Generated Code.

11.4 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

12. Limitation of Liability

12.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HANDSOM SHALL NOT BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (B) LOSS OF PROFITS, REVENUE, OR DATA; (C) LOSS OF BUSINESS OR GOODWILL; OR (D) DAMAGE TO REPUTATION, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF HANDSOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 SUBJECT TO CLAUSE 11.4, HANDSOM'S TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THESE TERMS, THE PLATFORM, OR YOUR USE THEREOF SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO HANDSOM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) £100.

12.3 Nothing in clause 12.1 or 12.2 limits liability for: (a) death or personal injury caused by Handsom's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded under applicable law.

13. Indemnification

13.1 You agree to indemnify, defend, and hold harmless Handsom, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Platform or any User Application you build using it;
  • Your breach of these Terms;
  • Your User Content or any claim that your User Content infringes any third-party intellectual property right;
  • Any claim by a user of your User Application arising from the operation of that application; or
  • Your violation of any applicable law or regulation.

14. Third-Party Services and Links

14.1 The Platform integrates with or links to third-party services, including Stripe, Resend, AWS, Railway, and Vercel. These services are governed by their own terms and privacy policies, which you are responsible for reviewing and complying with.

14.2 Handsom has no control over, and accepts no responsibility for, the content, accuracy, or practices of any third-party service. Your use of third-party services is at your own risk.

14.3 The availability of any third-party integration does not constitute a warranty of the continued availability of that integration. We may add, modify, or remove integrations at any time.

15. Data Protection

15.1 Our collection and use of personal data in connection with the Platform is governed by our Privacy Policy (app.handsom.ai/privacy-policy), which forms part of these Terms.

15.2 Where you process personal data of third parties (including users of your User Applications) through the Platform, you are the data controller (or business) and Handsom acts as a data processor (or service provider) on your behalf. Our Data Processing Agreement ("DPA") (app.handsom.ai/data-processing-agreement) sets out the terms on which we process such data and is incorporated into these Terms by reference.

15.3 You are responsible for ensuring that your use of the Platform to process personal data is lawful and complies with all applicable data protection laws, including the UK GDPR, the Data Protection Act 2018, and the EU GDPR where applicable.

15.4 You must not submit personal data of individuals under the age of 13 to the Platform without appropriate parental consent mechanisms compliant with applicable law.

16. Modifications to these Terms

16.1 We may update these Terms at any time. Where changes are material, we will notify you by email or by a prominent notice on the Platform at least 14 days before the changes take effect.

16.2 Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to revised Terms, you must stop using the Platform and close your Account.

16.3 The current version of these Terms is always available at app.handsom.ai/terms-of-service.

17. Governing Law and Dispute Resolution

17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Northern Ireland.

17.2 Subject to clause 17.3, the courts of Northern Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

17.3 We aim to resolve any concerns you have about the Platform promptly and informally. Please contact us at [email protected] in the first instance. If we are unable to resolve your complaint within 30 days, either party may commence formal proceedings.

18. General

18.1 Entire Agreement. These Terms, together with the Privacy Policy, DPA, and any order form or Subscription confirmation, constitute the entire agreement between you and Handsom regarding the Platform and supersede all prior agreements, representations, and understandings.

18.2 Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

18.3 Waiver. Failure by Handsom to enforce any provision of these Terms will not constitute a waiver of our right to enforce that provision in future.

18.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, on written notice to you.

18.5 Force Majeure. Handsom is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, government actions, internet or infrastructure failures, or third-party service outages.

18.6 Notices. Notices to Handsom under these Terms should be sent to [email protected]. We may send notices to you at the email address associated with your Account.

18.7 No Third Party Rights. These Terms do not create any rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

Contact

HANDSOM LTD · 18 The Baths Ormeau Avenue, Belfast, United Kingdom, BT2 8HS Legal enquiries: [email protected] Security issues: [email protected]