Your team spends up to 50% of their day looking for answers.
Handsom does that research before your team opens the case. It investigates support tickets, flagged orders, disputes, and shipping exceptions across the systems you already use, then leaves the evidence, source links, and the next action ready for approval.
Supercharge your support team in 10 minutes.
Your AI coverage doesn't have to be complete.
Already using a customer-facing AI to answer simple questions? Vendor pitches imply 80 to 90% deflection. The Gorgias 2026 data across 16,000 brands says only 8% of refund and return tickets actually resolve end-to-end without a human. The rest are escalations. Handsom catches those, adding the cross-system investigation and source links before your team picks the case up. No deflection AI yet? Handsom can still investigate the recovery tickets you ask it to watch. Either way, your team opens cases where the evidence is already waiting.
93% of agents double-check AI-provided information. Handsom is built for that reality: it brings the facts, shows the source, and leaves the customer relationship with your team. Source: UJET, The Agent and AI Disconnect, 2026.
Built for Shopify teams that still want humans in the loop.
Handsom is for the work where a real person needs to decide what is fair: a complaint, a flagged order, a high-value gift, a save-or- refund call. It reads the case, checks the store stack, and gives your team the facts they would otherwise chase across tabs.
You ship physical products
Damaged items, missing packages, late deliveries, returns, refunds, and flagged orders are part of the week.
The case still needs a human
Handsom joins when a ticket or order matches your rules, not every simple FAQ or password reset. Judgment stays with your team.
You care about the human touch
Your team keeps the customer conversation and the final call. Handsom gives them the evidence, source links, and prepared action.
Agents trust AI when they can check the work.
Your team already has AI and plenty of tools. What they need is a short brief they can verify without opening five tabs, whether they're working a support ticket or a flagged order.
of frontline agents double-check AI-provided information before they trust it.
UJET
of agents use more than four tools at once to resolve customer issues.
UJET
say customers complain on most or every call about repeating information they already gave to a bot or self-service flow.
UJET
One substrate. Different operators for different jobs.
Each operator runs the same way. Read your live systems, weigh the evidence, recommend an action for your team to approve. Same install motion, different playbook. Turn one on today; add the next when it's ready.
CX Recovery
Handles recovery tickets as they arrive: damaged items, missing packages, refunds, and replacements.
- Joins the support ticket and gathers order, profile, fulfilment, and tracking evidence
- Links important claims back to the order, ticket, profile, tracking event, or policy
- Prepares the refund, replacement, return, or customer-save action for approval
CX Recovery
New Gorgias ticket: Riley says order #1001 arrived damaged and asks for a replacement.
I opened the damaged-item playbook, checked the ticket, Shopify order, Klaviyo profile, and Shippo tracking. Order #1001 was paid, fulfilled, and delivered. The source links are attached.
GorgiasShopifyShippoThe Complete Snowboard has stock available. Riley is a first-time customer, and Klaviyo has no prior CX resolution. Recommend a complimentary replacement, then mark the profile as resolved.
ShopifyKlaviyoCreate replacement order + update Klaviyo recovery state
Works with the tools you already use.
Shopify
Connected
What happened on order #1001?
Paid, fulfilled, and delivered. One Complete Snowboard at $699.95. No refund yet, and a replacement is possible because inventory is available.
Agent assist helps with the reply. Handsom finds out what happened.
Other AI copilots pop up while your agent is on the ticket. They draft replies, surface knowledge base articles, summarise long threads. Useful, but the agent still has to investigate the case.
Handsom does the investigation in the few minutes before the ticket lands in your team's queue. By the time it's opened, the order is traced, the shipping events are checked, the customer's history is read, and the recommendation links back to the source.
And it isn't a CRM you have to migrate into. Your customer data stays in the systems where it already lives: Shopify, Klaviyo, Gorgias, Shippo. Handsom reads them live, every time. Nothing of yours ends up locked in a new schema.
It prepares the work and shows where it came from.
Handsom can investigate live systems, but the operational step still stops at your approval. Your team can check the sources, decide what is fair, then approve the refund, replacement, Klaviyo update, or customer reply.
Investigates first
It can read the ticket and connected tools before your team opens the case.
Shows its work
Every claim links to the source: the order, the ticket, the customer profile, the carrier scan. One click, no tab chase.
Approval before change
Refunds, replacements, profile updates, and customer replies all wait for approval. Handsom never speaks to your customer for you.
Owns nothing of yours
Your customer data stays in the systems where it already lives. We read them live; we don't keep a copy. Cancel and you're back to where you were.
Easy to start. Easy to leave.
The work of starting a new tool is usually bigger than the cost. Setup, training, the role you need to maintain the data. That's the real switching tax. Handsom skips all three.
No new tool to learn
Your team keeps working in the helpdesk they already use. The brief lands as an internal note on the ticket or order. No new dashboard, no training session, no migration project.
No new role to hire
IT enables OAuth on the systems you already run. Once. Handsom doesn't ask you to staff an admin to keep its data clean or a consultant to maintain the integration. The work is the install.
No data locked in
Cancel and you're back to where you were. Your customer history lives in Shopify, Klaviyo, and your helpdesk, same as before. The worst case is the workflow you had last week.
Questions worth asking.
Does the agent train AI models on my data?
We don't train on your data. And the LLM providers we use (Anthropic, OpenAI, and the others through OpenRouter) don't either. Your business data stays in the tools you already use; Handsom keeps only the support brief history, notes, and audit trail needed to run your account.
Will Handsom reply to my customers?
No. Handsom investigates and prepares the recommended action; your team always writes and sends the customer-facing reply. Your brand voice is yours alone. We work behind the scenes, not in your customer's inbox.
How is this different from Zendesk Copilot, Forethought Assist, or Cresta Knowledge Agent?
Those tools sit inside your helpdesk and help your agent while they're working on a ticket: drafting replies, surfacing knowledge base articles, summarising threads. Handsom works before the agent opens the ticket. We investigate across Shopify, Shippo, Klaviyo, Gorgias, and the rest of your stack, then add the evidence, source links, and recommended action as an internal note. You can run both. Agent assist helps with the typing. Handsom does the investigation.
How is this different from ChatGPT or Zapier?
ChatGPT can reason but can't investigate a ticket across Shopify, Gorgias, Klaviyo, and Shippo, then create the approved fix. Zapier reaches your tools but only runs the steps you script in advance. Handsom does both: live access across your real systems, judgment on each case, and your approval before anything changes.
Why does it take a few minutes?
Because real investigation takes more than a second. Handsom queries each system live, traces the order, reads the customer history, and checks against your playbook before recommending an action. The cases worth investigating well are worth the few minutes. The agent does its work while you're busy elsewhere, so you don't wait.
What if the agent gets something wrong?
Every change runs through your approval. You see what the agent wants to do, and the evidence it used, before anything changes. Wrong actions stop at the prompt; good ones build a track record. Trust grants let you ease off as that record fills out, the same way you'd ramp up a new colleague.
Can my team use it too?
Yes. The beta works for both owner-operator setups and small support teams: tickets land in your shared Gorgias workspace with the investigation already attached, so anyone on the team can pick them up. Slack threads, per-seat permissions, and team workflows are the next layer for larger stores.
How long does setup actually take?
IT enables OAuth on the systems you already run. Once. There's no data migration, no fine-tuning window, no model to train on your tickets. For the beta we'll join the install call and verify the first ticket with you, but the work is the OAuth approvals. Minutes, not weeks.
What if I want to leave?
Cancel and you're back to where you were. Your business data lives in the systems you connect; we don't keep a copy. Pull a connection and the agent loses access right away. The agent's own memory and conversation history live in your account, and you can ask us to delete them whenever. No data extraction project, no migration off.
Install Handsom on the systems you already run.
Recovery tickets investigated before your team opens them. Flagged orders triaged before your ops queue grows. Same install motion, different playbook. If it doesn't work, you're back to the workflow you had last week.
Supercharge your support team in 10 minutes.
Or book a call.
Bring a recent ticket. We'll walk through how Handsom would investigate it.