Handsom takes every ticket to done, easy or hard, and learns how from the tickets your team already answers.
Hi! Can you check on my order? I haven't had a shipping email yet.
Your order #2841, the Everyday Crew in navy, is packed and due to ship tomorrow.
Thanks! Also, I think I was charged twice? I got two confirmation emails.
You're right, #2843 is an identical order placed four minutes later. I can cancel and refund it now. Refunds need a quick check that it's you, so I've sent a code to a•••@gmail.com.
482916
That confirms it's you. I've cancelled #2843 and your $86 is on its way back to your card. #2841 still ships tomorrow.
Connects to the tools you already run
No flows to build
It scales with the work you already do.
Handsom learns by watching your team answer tickets. That's the whole integration. No flows to design, no macros to keep in sync, nothing to maintain as your policies change.
01
Connect it and let it watch.
Your team answers tickets the way they always have. Handsom investigates every case alongside them and learns how you decide, across every ticket type at once.
02
Your most common tickets train first.
It learns from your real queue, so the tickets you get most are ready first. Nobody has to plan a rollout.
03
Go live one ticket type at a time.
See the reply it would have sent and the action it would have taken. Turn each one live when you trust it, and pull it back any time.
When a policy changes, you correct one case and that ticket type retrains. The change is tested against your past tickets, and nothing else is touched.
What it does
It works the whole ticket, not just the easy ones.
Investigates across your whole stack.
Shopify, your helpdesk, tracking, returns, and subscriptions. Evidence gathered and linked back to the source, on every ticket, before anyone replies.
ShopifyGorgiasAfterShipRechargeKlaviyo- Subscription — paused Feb 3, still charged Feb 11.
- Order #3104 — $42.00, matches the disputed charge.
Resolves the case, or hands your team a decision.
It replies, refunds, cancels, reships. When a case does need a person, they get the evidence and a recommendation, and they can ask Handsom for whatever they need next, like the customer's order history or whether a replacement is in stock.
Drafted reply
"Sorry about that, Dana. I've refunded the $42 charge and re-applied your pause so it won't happen again."
Learns from your decisions.
Every reply you approve and every fix you make teaches it your policies, straight from your own tickets. It sharpens with each case and needs less oversight over time. Your best person's judgment, applied consistently, at 2am.
- Return window is 30 days, not 14.
- Reship on the first delivered-but-missing.
- VIPs skip the restocking fee.
Applied to every ticket from here on.
Questions worth asking.
Want a walkthrough? Book a call.
Bring a recent ticket and we'll show you exactly how Handsom would investigate and resolve it.