Handsom handles your support cases out of the box, with no workflows to build and none to keep up to date.
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Try the agent on a real store, with real orders. Ask it anything.
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Every ticket teaches it something.
Something it has not seen before does not stop it: it goes by what you have done in the past, then asks.
A ticket came in this morning that none of your rules covered. A customer's order arrived with two of six mugs broken, and she asked to keep the set and get something back.
Nothing in your rules covers a partial breakage, so I went by the closest thing you have done: a refund for the two broken mugs. It is staged for your approval.
Approved that refund.
Refunded. Should I do that every time, or was this one a one-off?
Every time. If it is part of a set and the rest is usable, refund the broken ones.
Done. Partial breakages go that way from now on. Refunds still come to you for approval.
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